Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my plants arrive safely?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit, ensuring your plants arrive healthy and vibrant.
What is your return policy for garden furniture?
We offer a 30-day return policy on all garden furniture. Items must be in their original packaging and unassembled to qualify for a full refund.
Do you offer international shipping?
Currently, Willowbrook Garden Centre ships exclusively within the continental United Kingdom to ensure the freshness and health of our live plant stock.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our courier's portal to monitor your delivery in real-time.
Are your outdoor plants covered by a guarantee?
Yes, all our hardy perennial plants come with a 12-month growth guarantee. If your plant fails to thrive despite proper care, we will offer a replacement or credit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.